Tue 26/5
-
Wed 27/5
2 guests, 1 room
Provider
Provider for Family Concierge at Paradisus La Esmeralda
Provider for Family Concierge at Paradisus La Esmeralda
Provider for Family Concierge at Paradisus La Esmeralda
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays

Overview

Boasting a private beach and outdoor tennis courts, Family Concierge at Paradisus Esmeralda - All Inclusive is a luxurious place to stay in Playa del Carmen. It provides an outdoor pool, a sauna and complimentary wireless internet.

The resort has 122 rooms and has been recently refurbished. Younger members of the family will enjoy their stay as there is an on-site games room and a kids club available. Leisure options at the resort include a beauty centre, water slides and a hair salon.

The rooms offer a DVD player and a telephone. For added comfort, bathrobes are also available.

Cancun International Airport is just a 45-minute drive from Family Concierge at Paradisus Esmeralda - All Inclusive, and a shuttle service is provided for ease of travel. 5th Avenue and Xcaret Archaeological Site are also an easy drive away.

8.3
Very good rating
Based on 70 verified guest reviews

Latest deals for Family Concierge at Paradisus La Esmeralda

Tue 26/5
-
Wed 27/5

Amenities at Family Concierge at Paradisus La Esmeralda

  • Outdoor pool
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Free parking
  • Business centre
  • Flat-screen TV

Basics

  • Free Wi-Fi
  • Internet
  • Linens
  • Towels
  • Free toiletries
  • Shampoo
  • Smoke alarms
  • Body soap
  • Air-conditioned
  • Dustbins
  • Conditioner

Bathroom

  • Shower
  • Shower cap
  • Bathtub
  • Spa bath
  • Hairdryer
  • Toilet
  • Toilet paper
  • Public bath
  • Bathrobe
  • Private bathroom

Dining

  • Minibar
  • Special diet menus (on request)
  • Snack bar
  • Restaurant
  • Bar/Lounge
  • Breakfast in the room
  • Tea/coffee maker
  • Dining area
  • Dining table

Services and conveniences

  • Business centre
  • Wake-up service
  • Concierge service
  • Safety deposit box
  • Entertainment staff
  • Meeting/Banquet facilities
  • Room service
  • Bottle of water
  • 24-hour front desk

General

  • Seating area
  • Garden view
  • Slippers
  • Sofa
  • Telephone
  • Pool view
  • Storage available

Pool and spa

  • Private pool
  • Massage
  • Spa
  • Hot tub
  • Outdoor pool
  • Sauna

Accessibility and suitability

  • Disabled access
  • Lift
  • No smoking
  • Upper floors accessible by lift
  • Designated smoking area

Bedroom

  • Socket near the bed
  • Alarm clock
  • Sofa bed
  • Cleaning products
  • Wardrobe or closet

Family friendly

  • Cribs available
  • Child pool
  • Kid-friendly buffet
  • Indoor play area
  • Kids' club

Outdoor

  • Beach chairs
  • Balcony
  • Outdoor furniture
  • Garden

Things to do

  • Scuba diving
  • Beauty salon
  • Water park
  • Water sport facilities (on site)

Parking and transportation

  • Airport shuttle
  • Free parking
  • Private parking

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • TV

Health and safety

  • Daily housekeeping
  • First-aid kit
  • 24-hour security

Laundry

  • Iron and ironing board
  • Tumble dryer

Workspace

  • Fax/photocopying
  • Laptop safe

Fitness

  • Gym
  • Fitness centre

Reviews of Family Concierge at Paradisus La Esmeralda

8.3
Very good
70 verified ratings
Wonderful
41
Very good
11
Good
5
Okay
4
Fair
3
Mediocre
3
Poor
3

Summary of reviews

Guests say
Guests had mixed experiences with the hotel. Positives included the hotel's good location, cleanliness, spacious rooms, and enjoyable breakfast options. Some guests praised the service and amenities, especially for families and children. However, there were notable negatives such as communication difficulties with staff, inconsistent service quality, issues with room keys, and some dissatisfaction with food quality and maintenance. The beach and pool areas received mixed reviews due to natural elements like sargassum seaweed and ongoing repairs. Overall, the hotel offers a pleasant stay with room for improvement in service and facilities.
AI-generated from customer reviews
Cleanliness7 out of 10
Location7 out of 10
Room Size6.5 out of 10
Breakfast6.5 out of 10
Service3 out of 10
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All reviews

9.7
Wonderful
Anonymous, Jun 2018
Pros (+) We booked the family concierge master suite bedroom for our family, we travelled with a 2 and a 6 year old. We had a fantastic week! The staff was phenomenal, specially our concierge, Mario. They were all very attentive to our needs and helped us plan our vacation. Mario even helped us get some medications we forgot from outside the hotel. Having whattsapp on your cell phone is a must to better co...
Cons (-) Some of the room furnishings had wear and tear, nothing major.
Read more

Location

Quinta Avenida Esquina Calle 112 Norte Lote 1 Manzana 569, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • 5th Avenue218 m
  • Guadalupe Church0.7 km
  • O2 Mexico1.6 km
  • Mamita's Beach Club2 km
  • Beyond Diving2 km
  • Mexico Blue Dream2 km
  • La Fe2.1 km
  • Parque 28 de julio2.9 km
  • Albertos SCUBA3.2 km
  • Terminal Marítima de Playa del Carmen3.5 km
  • Aviario Xaman Ha4.1 km
  • The Reef Marina4.9 km

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

When to book a room at Family Concierge at Paradisus La Esmeralda

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at Family Concierge at Paradisus La Esmeralda

  • Where is Family Concierge at Paradisus La Esmeralda located?

    Family Concierge at Paradisus La Esmeralda is located at Quinta Avenida Esquina Calle 112 Norte Lote 1 Manzana 569, 3.2 km from the centre of Playa del Carmen. 5th Avenue is the closest landmark to Family Concierge at Paradisus La Esmeralda.

  • When is check-in time and check-out time at Family Concierge at Paradisus La Esmeralda?

    Check-in time is 15:00 and check-out time is 12:00 at Family Concierge at Paradisus La Esmeralda.

  • Does Family Concierge at Paradisus La Esmeralda offer free Wi-Fi?

    Yes, Family Concierge at Paradisus La Esmeralda offers free Wi-Fi.

  • Does Family Concierge at Paradisus La Esmeralda offer free parking?

    Yes, Family Concierge at Paradisus La Esmeralda offers free parking.

  • How far is Family Concierge at Paradisus La Esmeralda from the airport?

    Family Concierge at Paradisus La Esmeralda is 19.5 km from Cozumel. Family Concierge at Paradisus La Esmeralda is 47.1 km from Cancun.

  • Does Family Concierge at Paradisus La Esmeralda have a pool?

    Yes, Family Concierge at Paradisus La Esmeralda has a pool on-site.

  • How does KAYAK find such great Family Concierge at Paradisus La Esmeralda hotel deals?

    KAYAK scours the web for all room deals available at Family Concierge at Paradisus La Esmeralda in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Family Concierge at Paradisus La Esmeralda and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Family Concierge at Paradisus La Esmeralda.

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10% cheaperParadisus Playa Del Carmen Riviera Maya8.5 Excellent (319 reviews)0 kmBusiness centre, Flat-screen TV฿11,376+
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Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

7.9
3.2 km
Cozumel
19.5 km