Gate and boarding processes were handled smoothly and efficiently. Both (connecting) flights departed and arrived on time. The cabin crew seemed anxious and a bit stressed/rushed. Food service was OK, but the hot food dishes were poor quality.
HAVING ANNOUNCEMENTS FOR PEOPLE TO BOARD ACCORDING TO GROUP IS ESSENTIAL N ENSURING N CUTTING OF QUEUES, EXCEPT FOR PRIORITY CLASS PASSENGERS ON A SEPARATE Q
We still get drinks and a snack. Love the gift bags too.
business class is old but still done very well by the team.
Excellent airline. The plane was clean and the staff were very attentive
Good experience although the boarding gate is at the terminal extension hence need to leave lounge to head over earlier.
Thai Royal First is very good. Easy check in , Private room in the first class lounge and escort from ticketing to the plane. Once on board crew was very polite, food was outstanding, and the ride was smooth as silk. Restrooms were especially clean. Great Experience
I'm not interested in improving the airline. Therefore, I won't explain this in more detail. Next time I'll try a different one.
The flight (boarding) was delayed by 40-50 minutes and there was very crowed. They need to improve on the timeliness & boarding process. (They asked passenger to board in groups, but the 2nd group was standing there waiting for 20 minutes!). However, services from the crew was very good, also the food was good as well. I also found the legroom was quite comfortable.
Need to improve on punctuality. My flight was delayed by 1 hour.
the rudest staff in the world!!! we had overweight baggage, which is our fault but it is a really stupid rule, and the woman said we could reorganise or pay now, we said we’d reorganise and she started shouting “do it now! hurry up!” even though the flight wasn’t even boarding yet. She told us that if our two cabin bags were below 14 together, then we wouldn’t have to pay 500k dong. We reorganised and our bags were below 14kg. She then said that it was all of our bags together that should be less than 14kg. We were obviously confused by this, because she had just said that it was our two cabin bags and we asked her why she told us to rearrange our bags then. She started shouting at us again saying that we needed to “pay now or throw away”. We said fine, we’ll just pay, and she suddenly started asking for 1.51 million dong. I asked her why it was suddenly over three times the price and she said that it was always that price. I asked to see the other piece of paper she had that had the other price and she slammed her one on top of it and started shouting “pay now or i’ll close the gate” (boarding was already finishing at this point). So, we had no choice but to pay three times the original price, even though we reorganised our cabin bags to be under the necessary weight like she had asked us to. I wouldn’t even be so upset about the money if the staff were at least a little bit nice. She was possibly the rudest, most ignorant woman I have ever met in my life. Besides that, the plane/flight was just a bit worse than ryanair standard. Small seats, delayed by an hour. Typical low budget. At least the ryanair staff don’t try to scam you. Avoid at all costs, it’s not worth the hassle of dealing with such horrible people.
The boarding process took very long, partly due to passengers on incoming flight took too long to deplane
The flight left on time and landed early. The attendants were polite and friendly. Thank you
Efficient and fast check in, courteous staff at counter and on board. On time departure and arrival. AIR ASIA is my favorite international thailand carrier for reasonable cost and excellent customer service!
Delayed us three times, changed gates twice, and then tried to charge for food on the plane.
Not good in terms of amenities. For over 6 hours they don’t even provide complementary drinks or snacks-forget about dinner or lunch.
Air Asia just dreadfull. Always poorest customer service and very unwelcoming staff which is clearly bread in from the Top down from the CEO
Everything was good. The red seats were a scam. Just like any other seat but red. Although they let you board earlier which was very nice.
Other than the bus wait time to off board passenger when we reached Don Muang, everything else was excellent
Very good, it would be good if payment for drinks could be accepted by card too.
The plane is dilapidated. Arm rests peeling off. The bathroom doors were hard to close. Looks like the plane was not updated since 1990. They ran out of food for purchase so we couldn’t even buy a snack.
Great to have a direct flight from Jakarta to Perth.
Ok but at the airport the gate was not the right one No information
TVs didn’t work, air conditioning didn’t work, flight crew came by one and that was it
It was delayed and no.entertainment unit. Lion group air is giant company with poor record of service.
Boarding was generally quick, staff were friendly and did assist people when needed. The plane wasn't cleaned well with remnants of the last passengers. Tray tables were falling down and back of seats falling apart. The AC was turned up too high and we were all freezing, i was actually shaking uncontrollably until the heating was put back on. No entertainment at all which is hard when travelling with children. Minimal food choices and cash only option. I know its a budget airline but some minor improvements could make a good difference.
Direct flight to BALI was good and convenient. Improvement suggestions - provide complimentary water
50 minutes delay on boarding,but overall delay time almost 2 hours on arrival.
I specifically searched for flight with checkin bags. Airfare assist website still sold tickets without check in bags and I had to pay 3 times more for my bad. Worst experience ever with untrained staff and haphazard boarding
As a frequent flyer, I was impressed with the smooth take off.
No frills means no frills... I just got on the plane and flew. That's all. Nothing more and nothing less. Or I did buy some water, they took cash only! LOL
First the flight delayed 1 hour ND then when we suppose to landing the pilot decided not to land at the chiang Mai Airport but the chiang rai airport
Boarding was not as per sequence Light snacks were not available Window had hair oil stains and water condensation
3 hours delay ,we changed plane after boarding and waiting inside
Apart from the staff at the airport who were amazing the rest of the experience with scoot was disgusting a very basic flight packed and uncomfortable no consideration to a disabled traveller. And even worse from Singapore to Vienna. All about the money. Not even a complementary coffee or juice. From the airline. The staff at the airport didn't look at me as been disabled and no help not even a wheelchair was offered. The food on the plane was cheap and tasteless and expensive no entertainment on plane and WiFi which had to be paid for was intermittent at best.
Uncoordinated boarding, seat comfort is terrible, even toilet is so small that overweight people wouldn't fit in. Baggage scam with additional fees. Stay away from this airline.
Forthright communication to the customers regarding services offered and any fees involved.
Scoot is a no frills budget airline. Do not expect a legacy airline experience.
I have taken more than 50 flights in the past year and this is the worst onboard experience that I've come across. There's always a risk with budget airlines and their creative views of customer service. Having bought a standard seat, we boarded at the assigned seat - we naturally couldn't choose ourselves as that would be extra cost. After take-off, the person in the row in front leans back their seat. As a frequent flyer, I believe this is their right, so I try to lean my seat back as well to have the same space available. However, my standard seat could not lean back, as the row behind was an exit row. As I had paid for a standard seat, not a less space than standard, I moved to the completely free row behind me. This was not allowed, as due to extra legroom, this would cost extra. Subsequently spent the next 30 mins discussing this scenario with the crew. I have no issues with budget airlines and additional charges, but if I pay for a standard seat, I want a standard seat, not one with less space. As you do not offer me a discount for the less space, do not try and charge me a premium, when I find a free seat with more space. It works both ways Scoot.
Finishes were quite worn, including our very scratched up seatback. No entertainment available, and the WiFi (even for “ScootHub”) was very slow. Crew were somewhat friendly.
Food & lower the prices. Look at Air Asia food look better & affordable
Not a frequent user of their website booking. Booked my check-in baggage and only realized that I did not book my check in baggage for return flight. The receipt was not clear in identifying that as well. Was charged exorbitantly at check in counter. Bad taste for sure when it is a business trip and not leisure trip. Baggage was delayed for more than an hour at belt back in SG.
