Overall a very good flight,staff on plane were very nice.And the flight was on time.A pleasant experience.
I asked for refund on many occassions due to a bereavement.I got no help,and I am very dissatisfied with the way I was treated. Regards George Walls
Efficient and fast check in, courteous staff at counter and on board. On time departure and arrival. AIR ASIA is my favorite international thailand carrier for reasonable cost and excellent customer service!
Very good, it would be good if payment for drinks could be accepted by card too.
Ontime, no frills, the cabin is clean, the ticket price is lower than the full-service airlines.
Paid for a meal we didn't receive. They admitted they had forgetten ours. No compensation or rectification offered. We requested if they would just give us a glass of wine instead and we would call it even. Crew advised they could not do this and to go to Air Asia counter on arrival and request a refund. Our flight didn't arrive until 2am so this was not a viable option. The crews solution was if we wanted a wine we should purchase one. I was unhappy with that suggestion considering they had already ripped us off with our meal.
The boarding process was very poor - refueling on so rear ladder blocked. I think while boarding both ladders should be accessible so that passengers are comfortable instead of crowding through front ladder
Very few crew meant that we had to wait almost 2 hours just the get a drink!
Thai Air Asia no longer has customer support that you can call and talk to. All support is done by chat bot or self help websites. This can be a major issue if you have a problem and it bit us so we can’t recommend nor will we book with them again unless as a last resort.
Landing to Hanoi in time Seat not reclining -Cabin design very dull
Direct flight to BALI was good and convenient. Improvement suggestions - provide complimentary water
50 minutes delay on boarding,but overall delay time almost 2 hours on arrival.
I specifically searched for flight with checkin bags. Airfare assist website still sold tickets without check in bags and I had to pay 3 times more for my bad. Worst experience ever with untrained staff and haphazard boarding
As a frequent flyer, I was impressed with the smooth take off.
No frills means no frills... I just got on the plane and flew. That's all. Nothing more and nothing less. Or I did buy some water, they took cash only! LOL
First the flight delayed 1 hour ND then when we suppose to landing the pilot decided not to land at the chiang Mai Airport but the chiang rai airport
I liked that we got to our destination safely. I did not like the “no” amenities. The plane was very cold and a blanket was only offered for sale. In fact the only things you could get were for sale. Food, water, snack, etc. I’m very surprised that they did not charge to use the lavatory. The seats were uncomfortable and did not adjust. My butt literally hurt after just a 4 hour flight. I don’t remember the cost of the flight, but more than $10 was not worth it. I’ll never fly Cebu airlines again. Ever!
We were allowed to board early, seats were spacious and we arrived early.
Your check in lines were terrible everything else was great!
flight cancelled.. booked through orbitz, yet orbitz won't handle refunds.. never use them again..
exceptionally good with the particular flight because no delay. hope that happens for every flight
Boarding had us in a tunnel with no AC for 15 minutes. Not planned well. And you have to pay for water, get at airport
Great it a good airline but no food or entertainment as it’s a airline
The front desk and early check in was fantastic and the flight did not have any turbulence
better handling of the checked in luggage. they destroyed mine
Poor service in Bangkok. Flight attendant is not friendly. You have to buy everything like water and coffee. Expecting for International should have free food or free snacks.
Easy check in staff very professional. The plane was clean. I would recommend traveling on this airline
Easy to check in online and on time departure. But arrival gate was stuck a bit so we need to wait on plane after landed for 10 mins before get into gate and delayed a bit. Overall is fine with this price.
I rated the experience poor because I had to purchase new tickets to return to Phuket because the airline had no record of my flight.
i think allowing passenger to have personal handbags or bags in their lap is a safety issue. As for food there was not onbpard and had no other choice. We also waited for over 1hour 10 min for some reason and keep getting we will be departing soon.
I wasn't able to check in. The website could find my reservation but then an error occurred. I tried 4 times spread out through the day and got the error message every time.
well it was a short flight so there was no food but couldnt answer that question with a N/A There was no entertainment so N/A but the flight was great and staff was number #1
Never on time when I fly and Thai Vietjet App is too complicated. I had booked und paid for seat number 15A but when checked in, I got another seat number and row. I paid extra 50 bath for what??? They couldn’t change and I got no refund. No time to discuss with the ground crew to change it. I would never pay for seat anymore.
Everything was good just the part on the need to transfer via bus to plane
Around Asia, Vietjet is always my favorite airline. Great service and beautiful stewardesses :)
I get tired of Viet Jet's regular delays. I tell myself every time that I need tp switch to Air Asia, which I have, but AA doesn't always have flights when I need them. Oh well...
Everything were ok except that if we wanted to drink even a glass of water in the plane we had to pay !!
Great from start to finish. Staff very friendly. Flight smooth and comfortable.
Delay of 3 hrs and they offered only Macdonalds pineapple pays. Not any good
The return flight was delayed for more than 4 hours. Luckily we were in the airport way in advance and managed to reach out to the Nok Air sales office to squeeze us into the earlier flight.
Lead flight attendant was rude and not helpful. Very unprofessional.
Purchased additional baggage and the flight was canceled due to covid. When they rebooked us they didn’t carry over the extra baggage. They wanted to charge 3x the original ticket price for “added” weight… 6000 bhat for an additional 15kilo (which would of been easily covered by what we originally booked) took nearly 2 hours to work out and they only let us check in minutes before our flight boarded. Very unhappy.
