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To the Ethiopian Airlines Customer Relations Team, I am writing to formally express my disappointment regarding my recent travel experience with Ethiopian Airlines on flight 629/352. Unfortunately, the level of service provided fell significantly short of the standards I expected from your airline. I would like to highlight the following serious issues encountered during the journey: • Cabin Condition and Hygiene: The aircraft cabin was notably poorly maintained. The seating area was dirty, and there was a persistent, unpleasant odor throughout the flight, which made the environment very uncomfortable for passengers. • Inadequate Service: The overall level of service provided by the staff was unsatisfactory and did not reflect a professional passenger experience. • Baggage Loss: Upon arrival, I was informed that my luggage was lost. This is particularly distressing as it has caused significant personal inconvenience and disruption to my schedule. As a frequent traveler, I value reliability and a clean cabin environment. I request that you investigate these matters immediately, provide an update on the status of my missing baggage, and outline how you intend to compensate for these failures in service. I look forward to your prompt response and a resolution to my lost luggage claim. Sincerely, Puguh

I will fly this going forward especially for ORD to EBB and the reverse.

I had a memorable experience. I dont have any comments at this time regarding waht could be better.

My recent experience with ASKY Airlines was disappointing. The check-in process was disorganized, and I was provided with inaccurate information regarding baggage requirements, resulting in unforeseen expenses. Additionally, the ground staff demonstrated a lack of professionalism and appeared insufficiently trained to handle passenger needs effectively. Regrettably, this initial encounter has left me reluctant to consider future travel with the airline.

The flight is packed and it feels like the space per individual has gotten smaller. Excruciating for a 14hr flight.

Im if Ethiopian can allow customers to use their mileage for in flight connexion it will be great.

Needs improvement because some of the tvs and charging ports weren’t working

The food needs to improve especially the fish as there where only 3 fish cubes in my plate.

Good was great, but no vegetarian option: only beef or chicken. In business class please add a vegetarian option. Thanks

The cabin crew members were so exceptionally good. They were always respectful to us the passengers and were professional. I also enjoyed the meals.