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Never ever travel with Air India is a very conscious promise made to myself. Poor customer service , irresponsible staff, pathetic operations and bad planes. Overall -0/10. Planes had mosquitoes in it.. i am still thinking what international standards of hygiene are they even following????. Operations team has no quality standards. They can route you anywhere on any plane inspite of a confirmed ticket and a web checkin… without your consent. Go for AirIndia if you love challenges and roller coasters and safety, time and hygiene is never your priority.

Horrible flight. No entertainment or WiFi for a 14-hour flight. No explanations either. I’ll never fly Air India again.

Worst staff from Vienna. one of the server was very rude and annoying as she thinks she owns the airlines

The aircraft interiors are falling apart. Felt like a waste paying for business class as it was indistinguishable from economy in any way.

Food a little spicy for me, but I’m not a vegan. I would fly Air India again.

Old fittings. Went business class. Staff not very considerate regards comfort.

The tv system was not working, usb was not charging . Also whole plane was stinking , this is without people , as I was one of the first to board . Complained several times

The flight was on time and boarding was fine. The entertainment system didn't work for the row I was in. The part that I really disliked is that the air hostesses WILL wake you up (I had an eye mask and neck pillow) for ALL of the food services, even if they're bringing water/snacks. I would rather be left alone after the initial and final food services but this didn't deter them.

No kids meal. While checking in online, no way to select meals.

It’s an overall good flight. Check in crew should be more professional, at least greeting/acknowledging the passenger instead of being on the phone while serving passengers.