Limited food options. I dont like chicken or even fish but that’s the only option. Sad to say not impress
Excellent service. I pre-ordered gluten intolerant meal and they handle it with care. They served me my meal before other people's to avoid crossed contamination. Thank you 🙏
No frills airline with minimal leg room and no entertainment
The flight arrived on time. 2×2 seating meant no one needed to sit in the middle. This was a connectibf flight from Singapore and required going to 3 counters in different levels to check a golf bag
Lounge a access was excellent as was the attentiveness and service from the crew as always. The food and drink supplied were of good quality. The entertainment system had a good selection and I liked the mapping system supplied. However the screen wild have been bigger and the operation a little smoother to navigate. The seats were barely comfortable, but adequate.
They made 22 hours aboard aircraft very enjoyable. I was very impressed with the attention to detail and level of service. Singapore airline will be my preferred choice going forward.
Airport lounge for business class is too crowded and not comfortable. Poor foods and facilities. Boarding was delayed. A lot of coughing people in the flight even in the business class, which indicated poor screening and health risks.
The flight was close to on time. My suitcase was not loaded in Bangkok and was delivered 24 hours later.
Please have the artiste showcase of classic international movies. Please have better food. There was no dessert or yogurt in my Ind Veg meal.
Excellent customer service from pre boarding to the end. Really enjoyed my flight. Very helpful crews during flight as well. Will definitely flight with Singapore airlines again.
Jet star delayed both trips with poor communication. Passengers were made to change gates often and then left to stand with no seating. As someone getting over surgery this was very trying.
I was treated poorly in Dunedin by check in crew, then my bag was lost in Auckland. Never again.
Flight was fine but a domestic flight was called by Jetstar international. This meant going through immigration and custom scanning twice. Long queues were experienced which were frustrating. We were using a wheelchair and exit at Perth needed a scissor lift as no air bridge provided. No fast lane at Perth for wheelchair. The staff were helpful but this system is poor.
Not very good, no food and not drink ( caffe or tea). Never ever fly with jet star.
The flight was over an hour late due to staff shortages and due to it being the last evening flight, I got back to Sydney very late
Worst flying experience of my life. FIVE HOURS delayed! Rude and unhelpful staff and poor communication from the grounds team. Never flying Jetstar again
Plane was late leaving darwin so we didn’t get home till 1130pm 2nd time in a fortnight that has happened. Hard when you have to work the next day
The plane was new. There are two rows of business 2 x 2, but the seat pitch is the same as the rest of the plane (3 x 3). Carry ons must be weighed and tagged before boarding. Do this at home to avoid nasty surprises.
They had issues with the plane prior to boarding. You could see it in the gate lounge staff. An hour after the plane was supposed to have taken off, we were still in the gate lounge, not a peep from the staff. Couldn’t seem to bring themselves to give a single verbal update. Then, they give some odd partial message verbally - plane has been downgraded. It’s not going anywhere. We need 37 people with carry on only to volunteer to go onto another flight + we’ll give you a $200 voucher - so this caused chaos, as people rushed to the desk. No mention of what those with checked baggage should do. About another 20 mins later, another lady at the desk makes a reference to going to another gate but stops mid sentence. Fed up, I approach the desk and ask if they can give some clear instructions to those that have checked baggage about what we should do. Another lady then gives a message over the PA telling those with checked baggage to go to a different gate. So we go to the new gate, spend an hour there waiting while the confusion between staff and passengers continues. Eventually board only to sit on the plane for about another hour as confused staff clearly have too many people on the plane and not enough seats. They finally figure it out and the flight leaves 3h25mins late. Things like this happen all the time I’d imagine, so you’d think dealing with it should be their bread and butter. Keep customers updated. Give clear instructions. Apologise for the delays. Not hard, but seemingly all lost on the Jetstar team that day. Pathetic.
It was cancelled, second flight in a month. Jet star are dead to me
