Boarding was slow and could have been faster. Flight delayed over an hour and mad rush to catch the connecting flight which was very stressful for seniors! Luggages did not make it and no compensation whatsoever. Although announcements on plane was made for passengers with connecting flights to disembark first, reality was different as not adhered.
Great experience in business class. Plane seat configuration is dated with three seats in a row but very spacious and lie flat worked fine. Entertainment options are limited but sufficient for the flight duration. WiFi does not work. Flight attendants are awesome and food is OK.
They asked me to go down to economy when i booked for comfort class
The staff seemed nice. The plane is small and being tall you can experience discomfort
Flight went very well. Cabin crew were all courteous and very helpful, always with smiles on their faces. Food was great. I always love heated nuts with wine. Flying business class with Philippine Airlines is always a pleasant experience.
Great food selection in lounge. Excellent bartender, friendly staff. Good service on the plane.
Check in process was excellent. Lounge needs improvement. Food not palatable and no good choices.
Apart from a departure gate change, a good experience with professional, friendly staff.
reach the standard, crew tried to fix up issues fast.
There was something that did not work on every fligjt. No water in business class washroom and inflight entertainment system did not work in business class.
I liked that we got to our destination safely. I did not like the “no” amenities. The plane was very cold and a blanket was only offered for sale. In fact the only things you could get were for sale. Food, water, snack, etc. I’m very surprised that they did not charge to use the lavatory. The seats were uncomfortable and did not adjust. My butt literally hurt after just a 4 hour flight. I don’t remember the cost of the flight, but more than $10 was not worth it. I’ll never fly Cebu airlines again. Ever!
Leaving early was wonderful your seats are for a small person
The staff were excellent, the seat comfort is very poor on a three hour flight, Scoot Airline seats were poor quality also, they are okay for a short flight time of no more than one hour!
Passengers seemed to ignore zone boarding which added some chaos. Actual flight was fine. CebPac charges for water and snacks. De-boarding involved steps from a plane, then a bus and a very long ride to the terminal. Baggage signage was updated after luggage came on the carousel, so this was confusing.
Most passengers going to Dumaguete early are tourists who are some booked thier ferry online. Mine was wasted because of delays cause by waiting on runway before taking off and too long before they let us go down...I could still make it in time if they let us go down early. We are just there waiting to go down the plane for 10-15mins.
The seats were dirty. Food on tray table. Late on my first flight and almost an hour early on the return. My driver was unable to adjust and I had to pay for different ground transportation.
I had excellent experienced flying with Cebu Pacific on my domestic flight. However, no food and beverage serve might be due to short travel time of 40 minutes.
Super delayed. Delayed to get the bus, delayed to get off the bus, delayed to take off.
Poor service in Bangkok. Flight attendant is not friendly. You have to buy everything like water and coffee. Expecting for International should have free food or free snacks.
Waited Over 5 Hours for a 1 1/2 hour Flight. Manila AirPort is absolutely pathetic. This was after Cebu Pacific personnel tried to overcharge me for excess baggage.
Forthright communication to the customers regarding services offered and any fees involved.
I have taken more than 50 flights in the past year and this is the worst onboard experience that I've come across. There's always a risk with budget airlines and their creative views of customer service. Having bought a standard seat, we boarded at the assigned seat - we naturally couldn't choose ourselves as that would be extra cost. After take-off, the person in the row in front leans back their seat. As a frequent flyer, I believe this is their right, so I try to lean my seat back as well to have the same space available. However, my standard seat could not lean back, as the row behind was an exit row. As I had paid for a standard seat, not a less space than standard, I moved to the completely free row behind me. This was not allowed, as due to extra legroom, this would cost extra. Subsequently spent the next 30 mins discussing this scenario with the crew. I have no issues with budget airlines and additional charges, but if I pay for a standard seat, I want a standard seat, not one with less space. As you do not offer me a discount for the less space, do not try and charge me a premium, when I find a free seat with more space. It works both ways Scoot.
Food & lower the prices. Look at Air Asia food look better & affordable
Not a frequent user of their website booking. Booked my check-in baggage and only realized that I did not book my check in baggage for return flight. The receipt was not clear in identifying that as well. Was charged exorbitantly at check in counter. Bad taste for sure when it is a business trip and not leisure trip. Baggage was delayed for more than an hour at belt back in SG.
The crew was not customer oriented at all, even confrontational . The aircraft needs more attention to detail as far as comfort, and the 1 hour sitting at the gate with no air is inexcusable
We were delayed, but there was never any update given. Everyone was standing at the gate as boarding was supposed to commence at 13:10 for a 13:55 flight. We didn't actually start getting on the shuttles to the plane, until after 14:00. No updates, no information given at all.
Scoot refused to change my flight even though I had booked a flexible ticket. MyTrip wanted to charge me an extra $271 for a ticket that was only listed as $217. I complained about this to scoot and they didn't give a shite. So never again will you be getting money from me Scoot. You can Scoot off.
It would have been nice if I could have actually travelled to Perth. I injured my back and was unable to fly. Scoot refused to change my ticket saying it was not flexible. However I purchased the ticket through MyTrip and it was flexible. MyTrip wanted to charge me an extra $271 to change to a ticket that was only listed as $217. Never again will I fly Scoot or book through MyTrip
Connection flights are smooth, both flight takeoff arrive on time, that will be the best u can expect. Food no order, service no complain, entertainment not seen, cleanliness can be improve.
Instead of the flight attendants talking to each other they should have been monitoring the passengers. The person beside me took a phone call literally 30 seconds before the plane landed. As we were going down the runway ( from landing ) a person in the row in front of me and behind me made phone calls; CRAZY
