Middle seats SUCK!!!! I paid more money than I should have because of your terrible site Kayak.com. I'll try to use your competitors going forward. I am so disappointed you would play off business class.com as business class seats
They lost my bag and I still haven’t received it yet
Not consistent with the food quality (I mean taste not freshness)
Safe and stable made me sleepy and I slept and dreamt 😂😂😂😂
Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…
I don’t like that an equipment change caused my seat to change from 23A to 44A. The boarding was also delayed. The crew were excellent, however and very attentive. The food was not bad.
Worst airlines either. First leg was delayed because of crew not available. My connection was missed so they booked me automatically the next day! But, impossible to get anyone on site, web site does not let me access my reservation anymore, confirmed by useless agents over the phone. My 2-leg trip with part in business class arriving at 4:10pm ends up in an awful 3-leg arriving at 9pm the next day with no way to even choose the seats and of course at the very end of the plane. I can understand problems arrive but the way Air France handle it is just unacceptable. You are on your own. Apparently getting you to your destination is the only thing they consider their duty. The customer experience and fatigue is none of their concern. And I have a status with them. I will reconsider my priorities when flying with Air France and encourage everyone to do the same.
Our flight crew were terrific. And they handle a difficult passenger with finesse.
I bought business class tickets but the seats are exactly like economy with no comfort seats nor an empty seat next to me provided. Very poor, low quality airline.
I don't understand the concept of paying to get your personal luggage onboard and then asked to check it in.... either sell the space or don't, its a hassle to carry those all through the airport just to make a check in at the last minute.
I was very happy to see that Lufthansa had direct flights from Frankfurt to Tampa. The pasta dinner was delicious, but the pizza wasn't that good. I suggest a selection of wurst and cheese with crackers or an egg wrap might be more refreshing.
Good food, overall very comfy. The flight was full so obviously not optimal, but it is what it is.
It could not have been cancelled and the rebooking pro could have been smooth, not requiring me to be on hold and standing at check-in counter at Air Canada (not AC fault) for a total of 3 hours. Ridiculous.
What could have been better was holding the flight when our ORD to FRA flight was a bit late. We sat at FRA for 7 hours. It takes time to go through passport control and to get to a gate at that very large airport. We went as fast possible to our gate but were too late. Cityline is a good provider other wise.
The seat space seemed small especially when the person ahead reclined but other than that, very good.
We just made it to our connecting flight. A long, long speed walk!
Missed flight. Requested assistance for my father and he did not receive it in Paris.
The plane was delayed by two hours in Chicago which led to us missing the next flight. Lufthansa rebooked the flight and booked us a hotel for the night in Frankfurt. The level of customer service and getting us taken care of was superb. The flight crew and the service on the ground was superb.
The plane was late (as was my flight out from Birmingham the day before)
Beautifully maintained airplane, good food, professional crew, top-notch communication. I highly recommend Lufthansa for intercontinental flights between the United States and Europe.
