Excellent airline. The plane was clean and the staff were very attentive
I'm not interested in improving the airline. Therefore, I won't explain this in more detail. Next time I'll try a different one.
The flight (boarding) was delayed by 40-50 minutes and there was very crowed. They need to improve on the timeliness & boarding process. (They asked passenger to board in groups, but the 2nd group was standing there waiting for 20 minutes!). However, services from the crew was very good, also the food was good as well. I also found the legroom was quite comfortable.
Except that our flight was cancelled, by mail, and later moved to 12 hours prior, then the experience was good. In Bangkok we were offered a hotel, it was fine, but would have been nice to know in advance😉
Although booked meal of fruit only The crew had not received this special meal The same happened on my flight Bangkok / CAN The films are so old that best is to use own computer to watch downloads . Serve nuts but they do not warm up . Service is attentive , WC clean
Delayed flight in Singapore caused the transfer at Bangkok to be very stressful. Fortunately, no elderly were in this trip, else it will not be possible to catch the connecting flight. There were also several occasions throughout the flight journey where some of the passengers were not wearing their seat belts despite several remainders from the stewardess.
USB charging port was not working at my seat 48K.
Always liked Thai Airways but in the past they have been very expensive, not being a millionaire just yet, I will use cheaper airlines. Bangkok to London £370 11 hours 45 mins. Old plane but ok. Lovely ladies on board, very polite. Food was ok. Will always use them if the price is right.
Could have been better. I prefer Thai airlines only but it hasnt been reliable.
Service on board was excellent. Flight attendant was very helpful. I wish the website is more functional. I can't even choose seats online and had to call the customer service. During check-in at the counter in CGK, I saw a printed page about paying for the bulkhead and exit row seats, so I asked the staff at the check-in counter. I was told that the flight is full and there isn't any seats available for paid upgrade. When I boarded the plane, I saw so many bulkhead and exit row seats empty and asked the flight attendant. He allowed me to purchase the upgrades on board. It would have been nice if I could purchase the upgrades ahead of time, eg. During online check-in or bag drop at the airport. The economy seats in the A350-900 are arranged in 3-3-3 configuration. Seat width is a bit tight for me.
This flight was a very good trip for us. The crew were very friendly and helpful. They made arrangements for my husband to have assistance in boarding. We were not expecting a meal, so it was a pleasant surprise on this short flight to have a meal and beverage from a very courteous crew.
Seated in row 6 you are separated from business class close to the toilets. The is a high panel in front that obscures forward viewing, coupled with no window view. Service is limited as the area is not in view of the attendants. It is closer in proximity to economy than business class.
Good. It would be great if comfort seats were available
I prebooked a comfort plus seat on this flight and therefore the flight was comfy. I got the correct seat in the correct section of the plane that I have booked, that's this. Flight was comfortable. Staff were average on the flight, appearing to be rushed and short in engagement with travellers, perhaps this to maximise there rest time on the flight.
The Achilles heel of the experience with Qatar Airways is the Doha Airport, especially for travellers arriving into Doha and not transiting. This airport suffers from being ambitiously big and the immigration into Qatar being overly time taking. At the end of my particular flight in which my travel was ending in Doha, the plane parked at a very remote terminal, from where it took me 30 minutes to arrive just at the immigration counter, with fast paced walking and the time on a train inside the airport. Then, at the immigration counter it takes up to a minute or more to process each tourist visitor,due to time taking face and finger scanning processes and langugage barriers if there are questions or information to be exchanged verbally with the officers. If several planes have landed at the same time, it is not unusual that one has to wait 45 to 60 minutes in the immigration queue. In short, the frustration of arriving at Doha takes away all positive vibe of the airline, as the airline and the airport are heavily intertwined and are marketed together.
Staff was very friendly. There is no on board entertainment, but it’s such a short flight that it doesn’t matter. We also got a meal which was nice and unexpected due to the length of the flight.
Flight was fine overall. What you would expect from economy seats. I did appreciate the amenities (eyemask, earplugs, small toothbrush and toothpaste, thin socks).
You're like a poor man's Emirates Airlines. The Asian vegetarian food was awful. The entertainment selection was very limited and not contemporary at all. The seats were cramped. There was no plug for charging my phone (I refuse to plug into a USB port - A security risk). The plane itself was aged.
Everything was top notch. Only issue was the delay, but Qatar worked diligently to get me on the next flight. They were kind to walk me to their lounge in Doha to make sure I ate, slept and showered.
The flight was not on time in taking off and landing and it resulted in me missing the connection which qatar airways didn't take responsibility for and blamed it on me using manipulated flight landing and take off information. I will never fly qatar again
Tv didn’t work and left the gate late but everything else was perfect.
Again poor use of old aircraft and old business class seats that show there age.
Service and food were very good, I liked it a lot. I liked the little gifts we all got , but I don’t think I’d fly on Turkish airlines to go to New York from Istanbul or from New York to Instanbul anymore. Flight is way too long.
We liked the comfort and seats. The crew was not very friendly nor did they check on us to see if we needed anything. Had to ask for water several times
The service is awesome. The food is the best of all the airlines we have flown before. Totally enjoyable flight, which is quite unusual.
Broken seats, smell in cabin, seats that did not recline, trays thats did not stay horizontal
No control at all at the gate , passengers were not cuing up, , some were very loud , no action taken by the attendants . It looked more like a heard of animals then humans boarding a plane .
The airplane from IAD to Istanbul was too old. The chairs were to tight and uncomfortable. I continued my travel from Istanbul to Bangkok. This airplane was better and newer than the first one. Even food was better.
They use a smaller international plane and quarters are tighter, space smaller, and the flight is still 12 hours, then fight attendants are ruff, food is bad, cherry juice spilled by flight attendant and she comes back to ask why have we not changed yet could it be we didn’t have any clothes to change into and seat is all wet and we had to sit there for 12 hours
Service et qualité. Retard départ vol cdg ist, baggage n'a pu arrivé. Temps de transfert très court. Livré le soir.
More entertainment channels and better food, whatever food requirement you select.
Amazing business class in a single aisle plane. Fully flat seats, pyjamas, amenity kits, all in all a really complete product. Service was good - not amazing - but they did a good job. Got a few hours sleep. Will fly with them again if I can.
Everything about our return trip from Colombo to Manchester was excellent. Staff were brilliant all flights. Return flights on time and all staff were brilliant. The outbound journey however was marred by cancellation of Man to Bahrain flight. No information or staff assistance. Customer Service none existent. Told to make own arrangements by none interested or understanding telephone staff who said to make own hotel arrangements and be reimbursed. CS refused to reimburse hotel or lost lounge booking or taxi fees.
The boarding was late. The check-in board said boarding closed but the boarding hadn't even started. I have spine issue but not eligible for wheelchair since I can walk. But we were taken to a plane with stairs to climb. I requested support with the handcarry and was told that I shouldn't have booked this flight without wheelchair. Instead this information should be public if this plane has sky bridge or stairs. The infotainment system did not work either. And the plane was very loud with very less legroom in economy.
Very poor experience, passengers and were not social and started a troubled with other passengers and a fight erupted
From the start of the check-in process, the associate was unprofessional and claimed that my ticket was incorrect, attributing the issue to Gulf Air. However, they failed to provide any clear explanation of what was wrong. After an extended wait of 45 minutes, the issue was resolved, and we were finally issued our boarding passes. Upon arrival in Paris, we faced further delays as the stairs to deplane were not functioning, resulting in an additional 45-minute wait onboard. This delay posed a significant risk of missing my connecting flight.
Food could have been better Entertainment was absent even in Business Class
The drinks should come before food. Unable to have any fluid unless after food. Thanks
Gulfair were on top form and everything went as planned
The entertainment on board was really poor. The map doesn’t give enough information and the movies have arabic subtitles, you can’t choose. The stuff wasn’t very friendly and the breakfast really poor. The food must not be spicy! They didn’t have enough drinks.
Kuwait Airways is one of the airlines that has entered into competition with other carriers and has become distinguished in the quality of its services. However, it still requires further development, particularly in its digital services related to airport operations and in-flight entertainment. I believe that over the coming years, Kuwait Airways may reach a highly competitive level in terms of the services it provides.
Are you KIDDING RIGHT NOW?!?! SENDING OUT SURVEYS FOR CANCELED FLIGHTS IN A CONFLICT ZONE?!?! ARE YOU FEELING OK??????
Food was not available in the middle of the trip that is 13 hours
Everything was good and no points to complain. Food is always a tricky concept. Sometimes you like it and sometimes you don’t. Food was redundant from Kuwait City to NY-JFK.
Next time im going to use Kuwait air lines, hopefully
Seats were comfortable. Be aware there is no alcohol on this airline.
Wheelchair service is not available right away on Kuwait Airways
Everything was great specially the seats was comfortable even I was in the economy and the food was really Great👍
Not much on entertainment, food was good but not delicious, flight was on time
The crew was attentive and kind. The business class cabin wasn’t very full during the flight so the service was catered to your specific needs.
