฿1,303 Find Cheap Flights from Surat Thani to Bangkok Don Mueang Intl – Compare and Save

the rudest staff in the world!!! we had overweight baggage, which is our fault but it is a really stupid rule, and the woman said we could reorganise or pay now, we said we’d reorganise and she started shouting “do it now! hurry up!” even though the flight wasn’t even boarding yet. She told us that if our two cabin bags were below 14 together, then we wouldn’t have to pay 500k dong. We reorganised and our bags were below 14kg. She then said that it was all of our bags together that should be less than 14kg. We were obviously confused by this, because she had just said that it was our two cabin bags and we asked her why she told us to rearrange our bags then. She started shouting at us again saying that we needed to “pay now or throw away”. We said fine, we’ll just pay, and she suddenly started asking for 1.51 million dong. I asked her why it was suddenly over three times the price and she said that it was always that price. I asked to see the other piece of paper she had that had the other price and she slammed her one on top of it and started shouting “pay now or i’ll close the gate” (boarding was already finishing at this point). So, we had no choice but to pay three times the original price, even though we reorganised our cabin bags to be under the necessary weight like she had asked us to. I wouldn’t even be so upset about the money if the staff were at least a little bit nice. She was possibly the rudest, most ignorant woman I have ever met in my life. Besides that, the plane/flight was just a bit worse than ryanair standard. Small seats, delayed by an hour. Typical low budget. At least the ryanair staff don’t try to scam you. Avoid at all costs, it’s not worth the hassle of dealing with such horrible people.

The boarding process took very long, partly due to passengers on incoming flight took too long to deplane

The flight left on time and landed early. The attendants were polite and friendly. Thank you

Not good in terms of amenities. For over 6 hours they don’t even provide complementary drinks or snacks-forget about dinner or lunch.

Air Asia just dreadfull. Always poorest customer service and very unwelcoming staff which is clearly bread in from the Top down from the CEO

Other than the bus wait time to off board passenger when we reached Don Muang, everything else was excellent

Took 4 flights in 5 days 3 out of 4 left late about one hour each.

No WiFi or movies. And the seat We’re uncomfortable. Good thing it was a short flight

Nightmare at check in because of restrictibe and unmanageable baggage rules. Very long line and slow because of these policies. Not a smart way to make $

No way to talk to support. Is all online self help or chat bot. Now way to speak to a person and the automated options are useless.

Direct flight to BALI was good and convenient. Improvement suggestions - provide complimentary water

50 minutes delay on boarding,but overall delay time almost 2 hours on arrival.

I specifically searched for flight with checkin bags. Airfare assist website still sold tickets without check in bags and I had to pay 3 times more for my bad. Worst experience ever with untrained staff and haphazard boarding

As a frequent flyer, I was impressed with the smooth take off.

No frills means no frills... I just got on the plane and flew. That's all. Nothing more and nothing less. Or I did buy some water, they took cash only! LOL

First the flight delayed 1 hour ND then when we suppose to landing the pilot decided not to land at the chiang Mai Airport but the chiang rai airport