Very long flight time. Still better than a connection flight. Staff is very good at service. Vegetarian food is not very good.
Korean are so racist and when I ask question or directions they totally ignore me and say racist. Also they give me an rude attitude.
This was an amazing flight. The crew was great. The service was great. The food provided was great.
Flight delayed going to Korea. No free WiFi. Other than that everything else is were good. I would love to fly with Korea airline again
When I selected my seats, it showed row 29 as the front row, so I paid extra to sit in what I thought would be the front row, but when I boarded the plane, row 29 was the second economy row. I was disappointed that I'd spent almost $100 more for no actual benefit.
It was horrible. The flight crew was unfriendly and the food was absolutely horrible.
Going through security a third time to get on the next flight was again utterly ridiculous and unnecessary. We were in a International secure area once again and as far as I'm concerned should not have been put through the gears for absolutely no reason. The United States can get all the information they need from the travel itinerary, there was no need to be forced out of a secure area to personally interview everyone on a connecting flight to find out their US immigration status.
Flight arrived early, fantastic, since it is short flight, no food being served
I’m not much for Asian food. So did not eat much on the flight
The airplane very small , no space for put my carry on , they tell me loads my carry on I thought they will load my carry only Seattle to San Francisco but when I get off airplane at San Francisco they just tell me load my bags from Seattle to Bangkok Why they don’t tell me before load . I told them I don’t want load my bag from Seattle to Bangkok , because my carry on had medicine. Why crew from Seattle don’t help me , they only told my go to tell luggage claim Delta
My ONLY complaint with Japan Airlines is their in-floght movie options. The choices were very limited and skewed towards lesser movies that are pretty much unknown. On a 13 hour flight I'm dependent on there being a solid list of decent films to pick from. The poor choices made the flight seem twice as long. Next time I'll bring a fully loaded iPad for my movies.
Food was very mediocre. Economy is pretty uncomfortable. Crew was excellent and responsive.
In general, Japan Airlines was great! The flight attendants are kind and attentive. I was surprised to receive a late dinner on this flight, as most U.S. airlines do not serve a full meal. Because of this late meal, the lights in the cabin were not turned down until very late. I was hoping to sleep, but couldn't with the lights on so late. Also, this was a red-eye flight. Food was delicious and plentiful. Seats are very comfortable!
It was good but need mor amenities for toiletries and entertainment
Extremely poor at handling baggage. I had oversized golf bag and JAL would not recheck in Boston. Had to haul by myself to Jet Blue. Both JAL and Jet Blue claimed I had overweight bag. Had to adjust baggage several times. Will avoid JAL in future and I always avoid Jet Blue when I can. QATAR always superior.
The self-baggage at Narita provided by JAL only worked for half my baggage, but the staff present at the counter were very quick to provide assistance. When I arrived in Vancouver, after waiting for ~25 minutes at the baggage carousel, a staff member with a JAL badge quite rudely came up and told me that there was no more baggage coming to the carousel, and I should double check that the baggage that wasn't mine, just in-case my baggage had somehow changed into a different one. After ~3-5 minutes more baggage came out onto the carousel, which included mine.
The flight was pretty much as expected. Have spent a lot of time flying back and forth from Asia to the US. So it was normal, as usual, most Asian airlines do not have good food, of course, most airlines don't have very good food something to do with 30,000 feet in the air. The seats were a little cramped but that's kind of normal for economy class. Their notification of where to pick up baggage was really screwy. I had to run all over Harry Reid Airport in Vegas to find my baggage. A little better communication about that Would have been much nicer.
The flight attendant were great. But the plane felt old and incredibly outdated. The seat in business class was old and not much padding left. The walls were filthy from years of use.
The food was not that good. I liked the miso, green tea, and ice cream. I wasn’t able to put my carry on bag under the seat in front of me. The flight was smooth. Please expand your choices of movies especially the new ones. I can’t choose any of those films. They’re old.
Good and movies are so old. Needs to have more up-to-date movies.
It was a good experience except that the flight has been rescheduled, bit disappointed but it happens.
The flight attendants were very helpful, efficient and courteous in helping everyone!
The experience was very good. A little disappointed for the delays and the screen. The touch screen was annoying for being so irresponsive. Not a lot of good movie choices for me. The service is great. Food could have more choices though.
In economy, very cramped. Once the front seat was reclined it was almost impossible to get in and out of our seat. The personnel was excellent.
great experience. better than all other airlines flying this route.
Flight from Hong Kong to LAX was late, the plane was grubby, overcrowded and hot. I recently flew Starlux and that was a MUCH better experience.
The staff were so friendly and accommodating. The food was great. Lots of movies to choose from as well as tv shows. Highly recommend.
Better. I took an aisle seat this time. Although the overheard compartment above the seat ahead of me kept opening up during flight.
I have a Peanut Allergy and the Steward staff were very accommodating in ensuring my safety as my allergy is life threatening. Very professional and so vested in their profession.
My seat was sold off to someone else. Had to wait 9 hours to catch the next filght. Definitely will never use Cathay Pacific again. Bad, very bad airline. will comment on google reviews too.
Plane was ancient, poor seating, layover time for flight to Raleigh was insanely short and total disaster, plane arrived in Vancouver late, luggage did not arrive in Raleigh with Raleigh flight. I lost cell phone in customs because of rushing to catch next flight.
The seats can always be bigger and have more leg room.
The flight to PHL was cancelled. They couldn't find luggage. Long lines, staff was disorganized, didn't care. Luggage still not found.
Everything good except food! Much less appealing compared to trip from Canada to Asia…rolls and sandwich still semi-frozen, etc
In flight entertainment was good. Food tasted terrible. Service was adequate but largely unhelpful. For example, we had a short layover after the flight. When I inquired about the possibility of exiting more quickly (we were in the back), we were informed that this was not possible. On our next flight, the captain made an announcement requesting that people who did not have connecting flights to allow those who did to exit first. If given a choice in the future, I would not fly Air Canada.
Do something about that crying baby the whole flight. lol
Appointment wasn’t so bad I think we really made us uncomfortable was that we had a lot of late flights going and coming back but overall the service was great
Air.Canada assisted passengers with hotels, cabs, and accommodations when the flight was delayed because of mechanical problems.
Everything is very good, No need to be changed. Thank you
Easy boarding, smooth flight, professional crew, and great meals. Still, 15 hours in a plane.
Our luggage broke and what we get back was only 26$ plus the transit in hongkong was terrible and the airline itself the screen wasn’t working but there was a proper seat space and the crew was nice and professional
speedy loading helpful staff. and clean. food is not that great
Departure date of the ticket was ONE WEEK LATER than I purchased it for. Total failure on trying to get it reissued for the date I was to fly on. Will NOT use Kayak next time due to this screw up on Kayak's part..
On-time takeoff and arrival Cabin crew very helpful, especially the crew manager (I think) (young gentleman with glass)
I cannot check in online , and not able to select my seat
Watch for "bait and switch" - cheap prices, but not obvious at all at point of purchase that there will be an undisclosed charge for baggage - and less obvious that you will have to purchase baggage at an eye-watering level. Better still, if you go this airline, leave your gear behind and buy a complete wardrobe when you arrive in country and still be ahead. The staff were very pleasant, both at counter staff level - they were clearly unnerved by having to charge - and on board.
No entertainment service which equates them with budget airlines. But their fare are regular airline fares. Aircraft are old and seats are worn.
The crews at check in counter are not professional, they are talking and playing around. Also no entertainment on the plane
2 failed landing attemps before going to Nagoya airport for refueling. After 3 hours of taxiing, we still needed 3 attemps before a succeeded landing (after the 5th attempt finally!). In total, 11 hours inside the plane instead of 4h30, and with only a crappy piece of bread to feed us. A shame.
