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No food/drinks included for BOM to BKK I paid 675£ for LHR-BOM-BKK (return) flight.

Very nice and pleasant. Boarding was quick and the crew were responsive

My baggage bag got broken and only 3000 voucher was given for compensation

Crew members forgot to serve sandwiches after serving the coffee. Worst was the handling of bag. One of wheel was Broken making it useless. Though a complaint was registered and assured of compensation voucher equal to part cost of the new bag.

Boarding is becoming a hassle with Indigo nowadays, particularly if you are placed towards the front. The overhead luggage trays are either packed with flight equipments or already loaded by other passengers. So, if you are on front rows, your luggage may eventually end up towards middle. Food quality is going down by day. The only good element of being on time is also shaky nowadays.

Crew was horrible. No greetings. Did not ask for any food. The crew seemed like they were forced on the flight against the wishes. Should be de-roastered.

Staff needs to be trained in managing customers better. Indigo appears to be a low cost airlines in all aspects.

The entire experience leave an impression that there are scopes for improvements in all spheres. Seems the airline has expanded beyond their capacity to manage.

For the price, I recommend other airlines. Indigo might save a few hundred bucks but the quality of service, food selection, wait time, delays is really bad. This is like the Spirit airlines of India, if you know what I mean.

Check in is a mess. Be ready for a traumatic experience from the unsupportive and rude check in staffs and duty managers at Calicut airport. It’s a chaos and the lines are mostly first in last out, as they don’t care of the passenger well being or the waiting time. They are just concerned of checking in before the boarding call. Personal experience is of standing 2 hours straight just for check in. Flight is ok, food preordered are all the instant ones with hot water mix, which tastes pathetic. Overall, will never take another indigo flight to fly out of india.