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The food was delicious. There has been a major improvement here in the last few years. Excellent, friendly service. An enjoyable experience.

The crew was friendly, and the flight landed on time

Rude Iberia security crew at the Madrid terminal. No Iberia officials to be found to redress complaints at the gate. No supervisors. Nothing for processing upgrades at the gate Iberia app did not work to let me upgrade my options to higher classes. No water was offered on a hot day in Madrid. Madrid airport air conditioning was so weak that people were sweating. Never book on any airlines that codeshare with Iberia.

Great if not for the boarding by bus at Heathrow terminal 3. Medieval disappointing time-consuming and very hard on handicapped flyers. It was awful

We had an excellent trip with Finnair. This was our first time and we’re very pleased. The only issue was with the boarding - it was a little bit confusing and needs a little bit of streamlining.

It was a pleasure definitely going with Iberia on my future travels

The new Finnair business class is superb! The design is wonderfully innovative and ridiculously comfortable. There is more seat space to lounge and sleep than the usual business class seat. The staff were amazingly attentive and the food was great (hard to say about most airline food!). There was limited toiletries (most of which I don’t use anyway) and no pyjamas for this flight. Everything else was next level. A fabulous experience!

The flight was surprisingly good, especially given initial experience. BA app is horrible as is their customer service. Online check in was a horrendous experience and when I phoned their customer service number, the live agent with whom I spoke was rude and dismissive. She did helpfully inform me that their IT people were working on a known problem related to online checkin. However, once she delivered that information, she curtly ended the call before I could suggest that since BA was aware of this, it should be posted on the app and online. I grudgingly flew BA this time - have avoided them for years because of past similar serial bad experiences. While this flight was fine, I’ll return to avoiding them in the future given the hassle experienced and rude personnel.

Food was pretty poor - bland, tasteless. Drinks offerings were very limited also.

The entertainment offerings were not as good as I would have expected, but the service was very good, the crew helpful, and the flight on time! A very pleasant experience overall.