Delayed for an hour. No announcement by the pilot. Cabin is very busy because it’s narrow-body.
There was no screens on the flight, and no wifi with which we could connect to the internet and stream any content. This was a smaller plan so the business class seats were a bit tight. No hot towels or welcome drinks like when you fly on the bigger TG on the same route. The food was excellent, much better than the previous Thai airways business class meals. It was also nice that they offered eye masks for easy sleeping.
Excellent airline. The plane was clean and the staff were very attentive
I'm not interested in improving the airline. Therefore, I won't explain this in more detail. Next time I'll try a different one.
The flight (boarding) was delayed by 40-50 minutes and there was very crowed. They need to improve on the timeliness & boarding process. (They asked passenger to board in groups, but the 2nd group was standing there waiting for 20 minutes!). However, services from the crew was very good, also the food was good as well. I also found the legroom was quite comfortable.
Except that our flight was cancelled, by mail, and later moved to 12 hours prior, then the experience was good. In Bangkok we were offered a hotel, it was fine, but would have been nice to know in advance😉
Although booked meal of fruit only The crew had not received this special meal The same happened on my flight Bangkok / CAN The films are so old that best is to use own computer to watch downloads . Serve nuts but they do not warm up . Service is attentive , WC clean
Delayed flight in Singapore caused the transfer at Bangkok to be very stressful. Fortunately, no elderly were in this trip, else it will not be possible to catch the connecting flight. There were also several occasions throughout the flight journey where some of the passengers were not wearing their seat belts despite several remainders from the stewardess.
USB charging port was not working at my seat 48K.
Always liked Thai Airways but in the past they have been very expensive, not being a millionaire just yet, I will use cheaper airlines. Bangkok to London £370 11 hours 45 mins. Old plane but ok. Lovely ladies on board, very polite. Food was ok. Will always use them if the price is right.
Everything could be better.Call center is so bad.You can't fix anything with them.
I’m leaving it really bothered me. My bag did not come in on time and I had medication in that bag that needed to be in the refrigerator and I still throw it out. Are you going to buy things because it came so late
The food and drinks were good. Other than that airplane cabin and bathrooms were dirty and airplane was HOT.
I did not like 2 3 2seating. The food quality was declining. The appetizers were good. But the main course was limited and I had to send back my lamb chop which was too dry. The meal before landing was disappointing and not appetizing.
It was fine. I would recommend that when crew see empty seats, they should offer some people cramped in their seats to shift to free seats.
to improve boarding at Naples the least they should do is to call and board by sections
No control at all at the gate , passengers were not cuing up, , some were very loud , no action taken by the attendants . It looked more like a heard of animals then humans boarding a plane .
The airplane from IAD to Istanbul was too old. The chairs were to tight and uncomfortable. I continued my travel from Istanbul to Bangkok. This airplane was better and newer than the first one. Even food was better.
They use a smaller international plane and quarters are tighter, space smaller, and the flight is still 12 hours, then fight attendants are ruff, food is bad, cherry juice spilled by flight attendant and she comes back to ask why have we not changed yet could it be we didn’t have any clothes to change into and seat is all wet and we had to sit there for 12 hours
Service et qualité. Retard départ vol cdg ist, baggage n'a pu arrivé. Temps de transfert très court. Livré le soir.
old aircraft, some of the crew are not polite. I chose my seat to be window and I found it with no window and the seat was not operating...!!!
This flight was a very good trip for us. The crew were very friendly and helpful. They made arrangements for my husband to have assistance in boarding. We were not expecting a meal, so it was a pleasant surprise on this short flight to have a meal and beverage from a very courteous crew.
Seated in row 6 you are separated from business class close to the toilets. The is a high panel in front that obscures forward viewing, coupled with no window view. Service is limited as the area is not in view of the attendants. It is closer in proximity to economy than business class.
Good. It would be great if comfort seats were available
I prebooked a comfort plus seat on this flight and therefore the flight was comfy. I got the correct seat in the correct section of the plane that I have booked, that's this. Flight was comfortable. Staff were average on the flight, appearing to be rushed and short in engagement with travellers, perhaps this to maximise there rest time on the flight.
The Achilles heel of the experience with Qatar Airways is the Doha Airport, especially for travellers arriving into Doha and not transiting. This airport suffers from being ambitiously big and the immigration into Qatar being overly time taking. At the end of my particular flight in which my travel was ending in Doha, the plane parked at a very remote terminal, from where it took me 30 minutes to arrive just at the immigration counter, with fast paced walking and the time on a train inside the airport. Then, at the immigration counter it takes up to a minute or more to process each tourist visitor,due to time taking face and finger scanning processes and langugage barriers if there are questions or information to be exchanged verbally with the officers. If several planes have landed at the same time, it is not unusual that one has to wait 45 to 60 minutes in the immigration queue. In short, the frustration of arriving at Doha takes away all positive vibe of the airline, as the airline and the airport are heavily intertwined and are marketed together.
Staff was very friendly. There is no on board entertainment, but it’s such a short flight that it doesn’t matter. We also got a meal which was nice and unexpected due to the length of the flight.
Flight was fine overall. What you would expect from economy seats. I did appreciate the amenities (eyemask, earplugs, small toothbrush and toothpaste, thin socks).
Operated by American Airlines. Very chaotic and the crew was bit rough responding any enquiries. Restricted leg space.. Qatar would have been better
Never got the chance to get on the plane as my inbound flight was delayed and the staff of qatar airways denied any help or support
